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1. A full and accurate description is necessary to adequately define possible problem causes. Partial or incorrect information will only cost additional valuable time when we have our initial conversation.

2. Once you've sent your Problem Description, go to the Order Page and order (1) hour of Tech Support so that your request can be honored. Most problems require as little as one, and up to three hours to solve. Very rarely, a problem may require additional hours. In any event, you'll be advised of estimated total hours involved during our first conversation.

PROBLEM DESCRIPTION FORM Describe Your Problem as Completely & Accurately as Possible Contact Info Operation Info Your Name Machine Company Material Address Matl. Hardness City Hole Dia. Zip Code Hole Depth State/ Province RPM Country (if not US) Feed Rate Phone Coolant Grade Fax Coolant Pressure E-mail Please Note! After sending your request you'll see a confirmation message. To continue visiting the Site, don't close the window. Just click the "back" arrow.